Job posting: Help Desk Consultant

Description: The CISER Help Desk consultants assist faculty, student, and staff researchers in the use of statistical software to process and analyze data. The consultants help researchers with programming syntax and the interpretation of coding errors and log files. Consultants can also assist users with writing code to access the CISER data archive files and data downloaded from the internet or other electronic data resources. Consultants answer questions at the walk-in help desk, by phone, email and Remedy ticketing system. Consultants are expected to be resourceful in seeking answers to users’ queries and to document their solutions. Consultants work independently and with little direct supervision. They are also expected to collaborate with the other consultants related to addressing researchers’ questions when needed, as well as coordinate schedules with each other when changes come up.

Special Requirements: We are seeking reliable candidates with strong knowledge in at least two software packages, which can include statistical packages (such as SPSS, Stata,…) or qualitative software (such as Atlas.ti) or other coding expertise to manipulate big data (such as Python or Machine Learning), and a willingness to learn additional data related skills. Candidates who expect to be at Cornell for at least one year are encouraged to apply. Graduate level experience in social science research and experience working with CISER data archive files or other large social science datasets is a plus, but not required. Undergraduates with similar experience are encouraged to apply.

We are seeking dependable individuals with excellent interpersonal skills, independent problem solving abilities, and good written and oral communication skills. Conscientious attention to detail and accuracy is a must. Willingness to work as a team member with other consulting staff. Attendance at occasional staff meetings and training sessions is required.

Work Schedule Shifts are shared among a team of consultants: 12:30-5:30 M-F at Mann Library. The duration of your employment will be determined as mutually agreed upon and dependent on adequate job performance and sufficient funding.

Please e-mail a resume and cover letter to Jacob Grippin or Amy O’Donnell

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